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Call Center Buzz   powered by Yahoo! News
SCOTTSDALE, Ariz. -- Matrix Medical Network(R) (Matrix), the leading provider of in-home health assessments to health plans and their members, is expanding its contact center leadership team. Call center ...

Looksery , makers of face-tracking and face-modifying technology for real-time video, today announced that its technology is now available for call center implementations. Looksery's software, providing ...

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based business communication systems, has published a comprehensive article on three forms of call transfer that companies should consider when branding their telephone communications. (PRWeb July 29, 2014) Read the full story at

Recently, Comcast and its call center habits have been thoroughly lambasted from all sides—and for good reason . But what many of us keep forgetting is that it's not just Comcast. The call center system as a whole is broken. And as you'll see from the tales below, it's breaking its employees along with it. Read more...

Virtual office provider offers “concierge-style” services. (PRWeb July 29, 2014) Read the full story at

Central Ohio has snared a call center for a rapidly growing online retailer, bringing an estimated 900 new jobs. Seattle-based Zulily, which offers daily deals for women, children and infants, has chosen the region for expansion and will do the hiring over the next three years.

The Association of TeleServices International (ATSI) Awards Call Center Award Of Distinction to First American Payment Systems for the second year in a row. (PRWeb July 29, 2014) Read the full story at

Portsmouth Regional Hospital recently launched another key element as it gears up to opening a Level II trauma center.

Based on pre-defined events in live call activity, Nexidia Live Collection Assistant drives relevant alerts and information to collector and supervisor desktops within contact center. Real-time decisioning enables companies to change agent behavior and maximize collections effectiveness while call is in progress, while complying with rules and regulations. With Neural Phonetic Speech Analytics ...

Call center workers there hold out hope after an indictment suspends their pay.