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The last day for 400 employees at a call center in Atwater was Monday. The closing has been looming for a couple of months, and Atwater is bracing for the economic hit.

A CALL center agent was found dead inside the comfort room of her boarding house at NNJ Building, Dona Maria Street in Barangay 32, Bacolod City Monday evening. Police identified the fatality as Lorna Casugod, 21, a resident of Barangay 2, Pontevedra, Negros Occidental.

Cloud contact center providers have experienced a 14 percent increase in call volume over the last six months, according to Voxbone, a cloud communications provider. Voxbone is the market leader in providing simple and cost effective international inbound SIP trunks to the cloud contact center industry, on which many dominant industry players rely on.

Almost 400 people are out of a job in Merced County after the AT&T call center located in Atwater shut its doors Monday. Only 23 people accepted offers to relocate to Southern California or out of state, says Pamela Waddle, the union's vice president who had been working with the company for 17 years. Tuesday, the parking lots at the call center were empty. In late June, AT&T told 397 people ...

COLORADO SPRINGS, Colo., Aug. 25, 2014 /PRNewswire/ -- Mingling with call center stars won't be difficult at ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. From customer service ...

Alan Zvonkovic was recently appointed associate vice president, call center manager, at Fairfield County Bank.

As a nationwide provider of telephone answering services, call center solutions, and cloud-based communication systems, Sound Telecom has published a comprehensive article that explores the world of secure messaging and what medical professionals can do to stay compliant with regulations. (PRWeb August 27, 2014) Read the full story at

To provide quality customer service, while also meeting productivity goals can be a challenge for a business of any size. Especially for one that regularly processes a substantial quantity of calls through ...

If you call 911 from your landline phone, the call center knows exactly where you are. Call 911 from your wireless phone when you're outdoors, and your location will likely be determined with relative accuracy. If you use that same smartphone indoors, however -- particularly in a multi-story building -- the accuracy of the call location drastically decreases.

Research and Markets has announced the addition of the "Indonesia Call Center and CRM Market Fore