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Call center software is essential to a modern day call center. Landlines can be costly and inefficient for a call center business. Phone bills can easily rise while hours are spent looking for numbers ...

Lincoln Financial Group announced today that its Life insurance and Individual Annuity Customer Contact Centers have both been named to the Top 25 Call Centers in Americ

TORONTO, July 22, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Tech CU (Technology Credit Union) has selected its innovative call-back solution to improve the call center experience for its customers. By adding Fonolo's In-Call Rescue solution to its call center, Tech CU's customers can now choose to ...

Orlando-based Lighthouse Works! is expecting to add more than 100 jobs, over three years, for the visually impaired, thanks to a new partnership with a business outsourcing company.

BenchmarkPortal, a global leader in the contact center industry, has awarded one of Reliant’s stellar call centers with a Top 10 Call Center in the large centers category. This ach

Home-improvement retailer Lowe's says it will open a new call center in Indianapolis that could have up to 1,000 employees in the next couple years. The North Carolina-based retailer announced Tuesday ...

Gov. Jerry Brown’s top employment development official made an appearance at the AT&T call center Tuesday to address the looming layoffs of more than 400 workers.

INDIANAPOLIS – Home-improvement retailer Lowe’s said it will open a new call center in Indianapolis that could have up to 1,000 employees in the next couple of years.

Home-improvement retailer Lowe's says it will open a new call center in Indianapolis that could have up to 1,000 employees in the next couple years.

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